Frequently Asked Questions
Everything you need to know about shopping with Cosette
Are all items sold on Cosette authentic?
Yes, we guarantee the authenticity of every product. Each item is sourced directly from authorized boutiques in Europe and undergoes a rigorous multi-point inspection by our in-house experts.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while express shipping options are available for delivery within 1-2 business days.
What is your return policy?
We offer a 14-day return window for all full-priced items, provided they are in original condition with all security tags and designer packaging intact.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay. We also offer 'Buy Now, Pay Later' options via Afterpay and Klarna.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.